General enquiries
Ideas, feedback and anything else about the site.
Typical reply: within 2 working days
Signal the harbor office
Contact Koxato Bass Harbor
Choose the address that matches your question and write to us by email. There is no form on this site: your message goes straight from your own mail app to our team.
Player support
The wheel, the defenders, controls, display problems or scores that look wrong.
Typical reply: within 2 working days
Privacy
Questions about browser storage or requests about your personal data.
Typical reply: within 3 working days
Legal
Questions about the terms, intellectual property or formal notices.
Typical reply: within 5 working days
Accessibility & feedback
Barriers with keyboard, screen readers, contrast or language — tell us what got in the way.
Typical reply: within 3 working days
Operator
Koxato Bass Harbor is developed and operated by GAMPROTECT LTD.
GAMPROTECT LTD
Office hours
Monday to Friday, 08:00–18:00 UTC. Messages sent at weekends or on public holidays are answered on the next working day. We help players worldwide in English.
What to include
- Your browser and its version
- Your device and operating system
- The site language you were using
- The wave number when the problem appeared
- A screenshot, if it helps to show the issue
Never send us
- Passwords or login codes
- Bank card or payment details
- Identity documents
- Sensitive health or financial information
Quick answers
Can I spin the chapel window again?
The window turns once per browser session. Close all tabs of the site or open a new session to see it again.
My best score disappeared.
Best scores live in your browser's storage. Clearing site data, using private mode or switching browsers resets them.
Do you offer prizes or payouts?
No. Nothing in the game has any monetary value and nothing can be exchanged or redeemed.
Is there a phone line?
No. We answer by email only, so every question gets a written reply.
Read how we handle the little information involved in our Privacy Policy. Please never send passwords, payment details or identity documents by email.